{"id":6,"date":"2026-05-19T03:49:41","date_gmt":"2026-05-19T03:49:41","guid":{"rendered":"https:\/\/lasamericas.unicla.edu.mx\/js-support-ticket-controlpanel\/"},"modified":"2026-05-31T23:14:32","modified_gmt":"2026-05-31T23:14:32","slug":"js-support-ticket-controlpanel","status":"publish","type":"page","link":"https:\/\/lasamericas.unicla.edu.mx\/tickets\/","title":{"rendered":"JS Help Desk"},"content":{"rendered":"<div class=\"jsst-main-up-wrapper js-ticket-dashboard-container\">\n    <div class=\"js-ticket-dashboard-main-content\">\n\n\t\t<div id=\"jsst-header-main-wrapper\"><div id=\"jsst-header\" class=\"\"><div id=\"jsst-tabs-wrp\" class=\"\"><span class=\"jsst-header-tab js-ticket-openticketclass\"><a class=\"js-cp-menu-link\" href=\"https:\/\/lasamericas.unicla.edu.mx\/tickets\/jsst-add-ticket\">Enviar ticket<\/a><\/span><span class=\"jsst-header-tab js-ticket-myticket\"><a class=\"js-cp-menu-link\" href=\"https:\/\/lasamericas.unicla.edu.mx\/tickets\/jsst-my-tickets\">Mis tickets<\/a><\/span><span class=\"jsst-header-tab js-ticket-loginlogoutclass\"><a class=\"js-cp-menu-link\" href=\"https:\/\/lasamericas.unicla.edu.mx\/tickets\/acceso-al-sistema\/\">Iniciar sesi\u00f3n<\/a><\/span><\/div><\/div><\/div>\n\n    <main class=\"js-ticket-dashboard-main\">\n        <!-- cp links for user -->\n                        <aside class=\"js-ticket-dashboard-left-menu\"><!-- Dashboard Links -->\n                    <div class=\"js-ticket-menu-header\">Panel de soporte<\/div>\n                    <ul class=\"js-ticket-menu-links\">\n                                                    <li>\n                                <a href=\"https:\/\/lasamericas.unicla.edu.mx\/tickets\/jsst-my-tickets\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#f59e0b\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                                        <path d=\"M22 12h-6l-2 3h-4l-2-3H2\"><\/path>\n                                        <path d=\"M5.45 5.11 2 12v6a2 2 0 0 0 2 2h16a2 2 0 0 0 2-2v-6l-3.45-6.89A2 2 0 0 0 16.76 4H7.24a2 2 0 0 0-1.79 1.11z\"><\/path>\n                                    <\/svg>\n                                    <span>Mis tickets<\/span>\n                                <\/a>\n                            <\/li>\n                                                        <li>\n                                <a href=\"https:\/\/lasamericas.unicla.edu.mx\/tickets\/jsst-ticket-status\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#3b82f6\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                                        <polyline points=\"22 12 18 12 15 21 9 3 6 12 2 12\"><\/polyline>\n                                    <\/svg>\n                                    <span>Estado del ticket<\/span>\n                                <\/a>\n                            <\/li>\n                                                        <li>\n                                <a href=\"https:\/\/lasamericas.unicla.edu.mx\/tickets\/jsst-faqs\">\n                                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#06b6d4\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                                        <path d=\"M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3\"><\/path>\n                                        <circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle>\n                                        <line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"><\/line>\n                                    <\/svg>\n                                    <span>FAQ<\/span>\n                                <\/a>\n                            <\/li>\n                                                                <li>\n                                        <a href=\"https:\/\/lasamericas.unicla.edu.mx\/tickets\/acceso-al-sistema\/\">\n                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#6b7280\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\">\n                                                <path d=\"M15 3h4a2 2 0 0 1 2 2v14a2 2 0 0 1-2 2h-4\"><\/path>\n                                                <polyline points=\"10 17 15 12 10 7\"><\/polyline>\n                                                <line x1=\"15\" y1=\"12\" x2=\"3\" y2=\"12\"><\/line>\n                                            <\/svg>\n                                            <span>Iniciar sesi\u00f3n<\/span>\n                                        <\/a>\n                                    <\/li>\n                                                        <\/ul>\n                <\/aside>\n                \n        <!-- cp links for agent -->\n                <div class=\"js-ticket-dashboard-content-area\">\n                            <div class=\"js-ticket-welcome-header\">\n                    <div class=\"js-ticket-welcome-left\">\n                        <img decoding=\"async\" alt=\"imagen\" src=\"https:\/\/lasamericas.unicla.edu.mx\/tickets\/wp-content\/plugins\/js-support-ticket\/\/includes\/images\/user.png\" class=\"js-ticket-welcome-avatar\" \/>                        <div>\n                            <span>\n                                Bienvenido de nuevo a                                , Sistema de Tickets Plantel UNICLA Las Am\u00e9ricas!                            <\/span>\n                            <p>Como visitante, puedes crear f\u00e1cilmente un ticket de soporte compartiendo los detalles de tu problema.<\/p>\n                        <\/div>\n                    <\/div>\n                    <div class=\"js-ticket-welcome-actions\">\n                    <\/div>\n                <\/div>\n                <div class=\"js-ticket-card\">\n                                        <span>\u00bfTienes un problema?<\/span>\n                    <p>Nuestro equipo de soporte est\u00e1 aqu\u00ed para ayudarte. Crea un nuevo ticket para empezar.<\/p>\n                    <a  href=\"https:\/\/lasamericas.unicla.edu.mx\/tickets\/jsst-add-ticket\" class=\"js-ticket-button\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                            <line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line>\n                            <line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line>\n                        <\/svg>\n                        Crear nuevo ticket                    <\/a>\n                <\/div>\n                <div class=\"js-ticket-card\">\n                    <span>Comprobar estado del ticket<\/span>\n                    <p>Consulta el avance y las respuestas de tu solicitud en cualquier momento.<\/p>\n                    <a href=\"https:\/\/lasamericas.unicla.edu.mx\/tickets\/jsst-ticket-status\" class=\"js-ticket-button\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                            <line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"><\/line>\n                            <line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"><\/line>\n                        <\/svg>\n                        Comprobar estado del ticket                    <\/a>\n                <\/div>\n                        <!-- latest user tickets -->\n                        <!-- latest agent tickets -->\n                        <!-- count boxes -->\n                        \n            <!-- agent data chart -->\n                                <\/div>\n    <\/main>\n\n\n    <div id=\"js-ticket-main-black-background\" style=\"display:none;\"><\/div>\n    <div id=\"js-ticket-main-popup\" style=\"display:none;\">\n        <span id=\"js-ticket-popup-title\"><\/span>\n        <span id=\"js-ticket-popup-close-button\"><\/span>\n        <div id=\"js-ticket-main-content\"><\/div>\n        <div id=\"js-ticket-main-downloadallbtn\"><\/div>\n    <\/div>\n\n    \n    <\/div>\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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